Customer Service Representative
About the Company
JSI Cabinetry is a cabinet wholesaler and manufacturer with multiple facilities across the United States. We pride ourselves in delivering value for our customers by offering high quality cabinetry at a fraction of the cost of high-end cabinet retailers. Our selection of styles and colors alongside our rich details and attractive finishes are sure to fit every lifestyle.
About the Role
JSI is seeking a Customer Service Representative. The individual who fills this position will play a crucial role in working with customers who have complaints or require information about products or services. This individual will also provide sales support to the JSI Sales Team.
Schedule:
100% Onsite at 485 Commerce Dr. Fall River MA 02720
M-F - 40 hours
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Life Insurance
- STD/LTD Insurance
- Accident Insurance
- Cancer Insurance
- Critical Illness Insurance
- 401k matching
Key Responsibilities
- Respond promptly to customer inquiries via phone, email and/or chat.
- Provide accurate, valid and complete information by using the right tools.
- Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
- Resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Follow communication guidelines and policies.
- Update the customer call log to help with reporting of what issues our customers face.
- Understand the general processes of the warehouses and each department
- Provide technical support for customers with the online portal
- Report customer issues that cannot be fixed within the customer service team to the appropriate department.
- Provide sales support to the sales team.
- Generate sales leads.
- Obtain customer feedback to help grow the business.