Customer Service Representative

About the Role

At Kennicott, the CSR position is where customer relationships live. You're the person customers count on to get it right — whether they're a longtime house account calling in a standing order, a walk-in buyer working against a deadline, or a new customer figuring out what they need. This role sits at the intersection of sales, service, and relationships, and the people who do it well take real pride in the experience they create.

If you thrive in a fast-moving environment, enjoy real variety in your day, and take satisfaction in being the person who knows the answer — this is a strong fit.

What You'll Do:

Customer Service & Support

• Be the primary point of contact for house accounts and walk-in customers, handling inquiries, orders, and transactions with speed and accuracy.
• Provide accurate information and solutions that leave customers confident in every interaction.

Sales Support & Transactions

• Assist customers through orders and purchases, ensuring a smooth experience from start to finish.
• Identify and capture upsell opportunities naturally during customer interactions.
• Partner with the branch team to support a seamless customer experience.

Relationship Management

• Build genuine relationships that drive loyalty and repeat business — you're a trusted resource, not just a transaction processor.
• Gather and share customer feedback with sales and product teams to help improve what we offer.

Records & Administration

• Maintain accurate, up-to-date customer records in our CRM system.
• Prepare and manage documentation related to customer accounts and transactions.