Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE – Chaddsford, PA

Full-Time | On-Site

POSITION HIGHLIGHTS

• Competitive salary with benefits

• Full-time, Monday through Friday schedule

• Medical, dental, vision & 401(k)

• Unlimited Paid Time Off

• Team-oriented, patient-focused environment

• Mission-driven healthcare organization improving patient outcomes through DME solutions

ROLE SUMMARY

The Customer Service Representative coordinates all aspects of customer service responsibilities to support patients and internal teams. This role serves as a primary point of contact for inbound patient calls, ensuring timely resolution of inquiries, accurate documentation, and professional communication. The Representative updates patient records, supports intake processes, and assists with administrative tasks to maintain efficient operations. This is a full-time position with Monday through Friday hours.

KEY RESPONSIBILITIES

• Answer incoming telephone calls and address patient needs with professionalism and empathy

• Update patient records, case statuses, and intake information accurately within the company database

• Complete patient intake and troubleshoot basic product-related concerns

• Manage high-volume inbound calls while maintaining service quality standards

• Process inbound and outbound mail, including claim documentation and internal requests

• Support and participate in company-wide culture and engagement initiatives

• Complete required in-person and e-learning training programs

• Collaborate effectively with team members, departments, and leadership

• Uphold company Mission, Vision, and Values in all interactions and responsibilities

• Perform other duties as assigned