Customer Service Representative

About Us
NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.
Responsibilities
Answer incoming customer calls professionally and courteously.
Gather customer information, including contact details, service address, and description of the issue.
Schedule service appointments using our CRM system.
Respond to customer inquiries via phone, email, and text messages.
Request photos or videos when necessary to assist with estimating.
Create and update customer records accurately.
Follow up with customers regarding appointments and estimates.
Coordinate with dispatchers, technicians, and the sales team.
Maintain a positive customer experience throughout every interaction.
Escalate urgent or emergency requests when appropriate.
Requirements
Excellent spoken and written English.
Previous experience in customer service, call center, or appointment scheduling.
Strong communication and active listening skills.
Ability to multitask while speaking with customers.
Comfortable working with CRM software and Google Workspace.
Reliable high-speed internet connection.
Quiet home office with a professional environment.
Strong attention to detail and organizational skills.
Positive attitude and problem-solving mindset.
Preferred Qualifications
Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
Sales or upselling experience is a plus.
Experience working with U.S.-based customers.
Fully remote position.
Paid training.
Long-term career growth opportunities.
Friendly and supportive team environment.
Performance-based bonuses after successful training and probation.
How to Apply
Please include:
Your resume (CV)
A short introduction about your customer service experience
Your English proficiency level
Your salary expectations
Your availability to start
We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.