Customer Service Representative

Join an innovative and thoughtful company who has been providing EMS services since 2005! We have office in Landover, Linthicum, and Baltimore. Procare is the first and only private EMS company in the State of Maryland to be approved by MIEMSS to provide mobile integrated healthcare home responses since April 2020, giving our clinicians an opportunity to care for our patients in the comfort of their own homes and helping to reduce unnecessary hospital admissions and readmissions! We are making a difference here at Procare! Procare Ambulance is seeking safe, professional, skilled, kind and caring EMTs and EMRs to service alongside a cohesive family of everyday heroes. Through our Work/Life Balance program we provide our employees with flexible scheduling, paid time off, an Employee Assistance Program (EAP), an anonymous compliance hotline, seated massage, meditation training, and a supportive working environment with a responsive management team. Procare is always updating our fleet and equipment, to provide our employees with the tools they need to succeed! Please apply and experience the Procare difference for yourself.

Job Purpose:

Procare’s Customer Service Respresentative will work out of the Communications Center supporting the communication specialist with answering telephones in a professional and courteous manner and handles questions or directs callers appropriately. Must be able to communicate effectively verbally so that others can hear and understand clearly what is being said. Must input transports into CAD including all demographic information for patient, performs all tasks necessary including verifying insurance eligibility and medical necessity, obtaining payment for medical transports, and inputting transport requests. Communication Specialist will also be responsible to set up Baltimore County MA transports with MA vendor and must be able to enter data accurately and consistently. Effective communication and accurate data entry are essential functions of this job. Customer Service Representative does not schedule transport requests unless directed by Communication Specialist.

Qualification Requirements:

• Ability to interpret documents such as medical necessity forms and other medical documents, Medicare guidelines, rules and regulations, and an understanding of the various types of insurance.
• Ability to write reports and other correspondence effectively
• Ability to communicate effectively and professionally to customers, patients or employees.
• Ability to perform basic math skills to include addition, subtraction, multiplication, and division
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must maintain strict confidentiality regarding all information pertaining to company policies, pricing, contract terms, patient data, forms, manuals, charts, or any other sensitive or confidential information obtained while employed at Procare.
• Ability to stand, walk, sit and stoop, kneel, or crouch.
• Ability to occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.