Customer Service Representative
JOB SUMMARY
The Customer Service Representative plays a critical role in
customer execution, operational performance, and supply chain coordination
within a fast-paced manufacturing environment. This position manages the full
customer order lifecycle, ensuring accurate order processing, proactive
communication, and on-time fulfillment.
Serving as a key liaison between customers and internal
teams — including Production, Supply Chain, Logistics, Sales, Finance, Quality,
Shipping, and Warehouse Operations — this role drives seamless execution and
delivers a high level of customer satisfaction.
The ideal candidate is detail-oriented, proactive, and
solutions-driven, with strong communication, analytical, and organizational
skills. Success in this role requires the ability to manage competing
priorities, anticipate risks, resolve issues quickly, and thrive in a dynamic,
team-focused environment.
KEY RESPONSIBILITIES
- Manage
the full lifecycle of customer orders from receipt through shipment
confirmation with a high degree of accuracy and responsiveness.
- Review
and validate customer orders, pricing, freight terms, status updates and
issue resolution to ensure flawless execution.
- Maintain
strong ownership of customer commitments by proactively identifying and
resolving fulfillment risks before they impact delivery performance.
- Monitor
and prioritize open orders daily to align customer expectations with
production and fulfillment capabilities.
- Serve
as the primary point of contact for customer order inquiries, order status
updates, and issue resolution.
- Build
and maintain strong customer relationships through responsive
communication and operational excellence.
Requirements
Qualifications
- 3+
years of experience in order management, customer operations, supply
chain, logistics, or manufacturing environments.
- Experience
working within ERP systems required; Plex and EDI experience strongly
preferred.
- Strong
organizational skills with the ability to manage multiple priorities in a
fast-paced environment.
- Excellent
communication, problem-solving, and cross-functional collaboration skills.
- Highly
detail-oriented with strong follow-through and a sense of urgency.
- Proficiency
in Microsoft Excel and operational reporting tools preferred.
- Solid
understanding of supply chain, inventory management, and fulfillment
processes.