Customer Service Representative - Utilities

JOB PURPOSE

To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.

KEY RESPONSIBILITIES

• Handle inbound calls, emails, or chats promptly and professionally.

• Assist customers with inquiries, complaints, billing queries, or technical issues.

• Provide accurate information about products, services, and company policies.

• Log and update customer information on company systems (CRM or database).

• Meet performance targets such as call handling time, customer satisfaction, and quality scores.

• Processes, and compliance standards to ensure consistency and accuracy.

• Escalate complex issues to senior staff or relevant departments when necessary.

• Work as part of a team to achieve campaign and company goals.

• Participate in training and coaching sessions to improve skills and knowledge.

SKILLS AND COMPETENCIES

• Excellent verbal and written communication skills.

• Strong listening and problem-solving abilities.

• Ability to work under pressure and meet targets or deadlines.

• Computer literacy and familiarity with CRM or call centre systems.

• Positive attitude, empathy, and patience with customers.

• Team-oriented with good time management skills.

QUALIFICATIONS AND EXPERIENCE

• Excellent verbal and written communication skills.

• Strong listening and problem-solving abilities.

• Ability to work under pressure and meet targets or deadlines.

• Computer literacy and familiarity with CRM or call centre systems.

• Positive attitude, empathy, and patience with customers.

• Team-oriented with good time management skills.

WORKING HOURS DETAILS

• Working hours: Monday to Friday, 9:00 AM – 6:00 PM

• Comprehensive Medical Insurance fully paid by the company

• Provident Fund with company contributions

• Transport provided for shifts finishing at 6pm onward

• Free shuttle service available from Cape Town CBD (Arts Cape to Foundever Waterfront)

IF THIS REALLY INTEREST YOU

...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!