Customer Service Representative

Versa-Tags™ has been serving promotional, automotive, and ad specialty distributors since 1970. Starting with the creation of the original, self-protecting Versa-Tag Key Tag, we have built a national reputation for producing quality printed products right here in the USA!

Versa-Tags is currently seeking a Customer Service Representative to join our on-site office team!

• Shift: Monday-Thursday, 8:30am-5pm; Friday, 7:30am-4pm

What is a Versa-Tags Customer Service Representative (CSR)?

As a CSR in our Customer Support Department, you're the gateway to our company. Versa-Tags does not believe in automated phone systems - our stance is that if a customer wants to reach us, they should be greeted right away with a CSR who is excited they've chosen Versa-Tags for their needs! Versa-Tags CSR are ready to work in a fast-paced, exciting environment - no two calls or customers are the same. This is a great role for the person who loves talking with people, operates with tact and professionalism, and desires above all to make sure the customer knows we care. They provide product information, resolve customer inquiries, help track shipping, and assist their Customer Support team members in what is needed to get Quality Products ready for Production.

What does your day look like?

• Open and maintain customer accounts, developing a trusting relationship with all new and existing customers.
• Use extensive knowledge of products, materials, and services we provide to achieve high customer satisfaction and inform customers of deals and promotions that fit their business needs to increase sales opportunities.
• Tactfully and professionally manage high-volume inbound and outbound calls on a multi-line phone system in a timely manner
• Provide caring, accurate, valid, and complete information to customers and team members
• Provide a positive, memorable experience to all customers, vendors, partners, and team members.
• Compile and file new orders that can be accurately referenced upon a customer re-order.
• Prepare samples that wow customers based on their requests, needs, or available promotions.
• Prepare mail and invoices to send to relevant customers, vendors, and other mailing needs
• Give the best service when receiving customer inquiries, issues, or complaints, using the company’s help desk software to keep abreast of, and track, issues from start to finish. Work with Customer Support Supervisor to ensure best-in-class customer service is being delivered while escalating issues or complaints appropriately.
• Elevate the customer experience by accepting verbal orders to create an accurate written order that the customer can review and approve.
• Provide accurate and timely catalog pricing information, and refer customers with special quoting needs to Quote and Proof Coordinators.
• Accept payment information and other pertinent customer account information to input into the Lift ERP System.
• Other duties as needed.