Customer Service Representative - Voice

Job Summary

The Customer Service Representative will be responsible for carrying out all channels (calls, chats or emails).

Job Duties

• Must be able to handle a call volume of 100+ calls per day after training
• General knowledge of Windows based applications
• Must have strong verbal communication skills
• Must be able to think quickly and solve customer concerns
• Ability to operate independently with minimal supervision
• Must be detail-oriented and accurate
• Ability to multi-task and perform various duties

Qualifications

• Excellent communication skills
• Minimum of 1 year experience in CSR with background in Retention, knowledge in Upsell/Cross, has background about subscription/membership
• Able to work on a permanent night shift
• Able to work onsite