Customer Service Representative w/ SMM exp
Position: Customer Service Representative
Number of hours: 40 hours/week
Time Zone: PST
Tasks required:
Answer incoming messages/tickets and conduct follow ups on customers with inquiries
Attract potential customers by answering product and service questions and suggesting information about other products and services
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Maintain customer records by updating account information
Maintain financial accounts by processing customer adjustments
Create presentations and reports, as assigned
Help in basic project management and coordination
Basic social media management including, but not limited to, social media posting, digital marketing management
Other ad hoc tasks that would be assigned
Requirements:
Proven work experience as a Customer Service Representative or relevant role is an advantage but not required
Excellent working knowledge of Facebook, LinkedIn, Instagram and other social media platforms for business purposes
Demonstrate a highly customer focused ‘can do’ approach and have awareness of key customer service values
Excellent working knowledge of Shopify and Gorgias
Thorough understanding of social media and web analytics
Excellent communication and presentation skills
Knows how to craft responses and do meaningful conversations
Clear and concise communicator with effective verbal communication skills
Strong written, verbal, and interpersonal skills with the ability to communicate with colleagues and clients at all levels
The ability to take initiative and work independently as well as seek direction
Ability to multitask in a hectic role, while ensuring the highest levels of accuracy across all open items