Customer Service Representative

Central Security is seeking a Customer Service Representative to join our Balcatta branch team for a 6 month fixed-term contract. This role is ideal for someone who takes pride in delivering exceptional service and enjoys a strong working team environment.

Responsibilities

This is a frontline role that directly impacts the customer experience and involves a variety of tasks, including:

• Processing sales orders (via emailed purchase orders, counter and phone)

• Serving customers at the Trade Counter and via phone/email

• Responding to product, pricing, order, and account enquiries

• Preparing accurate quotes based on customer needs

• Coordinating with operations, purchasing, and accounts teams

• Managing returns, backorders, and stock requests

About You

We value positivity, a willingness to learn, and a customer-first mindset. While experience in a similiar role or industry is beneficial, it is not essential. The ideal candidate will have:

• Customer centric mindset

• Proficiency with Microsoft Office and ERP systems

• Strong communication and phone skills

• Interest in technology

• Detail-oriented with strong time management

• Fast learner with a tech-savvy mindset

About Wesco Anixter

Wesco Anixter (formerly CSD) is a trusted provider of electronic security solutions.

With 12 branches across Australia and New Zealand, we offer local expertise supported by the scale and resources of a global company. Our branches feature showrooms, trade counters, and warehouses to support our customers with hands-on service and product access.

Globally, Wesco Anixter is the go-to-market brand of Wesco International, a leading provider of B2B distribution, logistics services, and supply chain solutions.

Why Join Us

• A supportive environment to learn and further your career in an innovative company

• A culture that values recognition and internal progression

• Comprehensive training and development opportunities

• Team-focused branch initiatives that foster collaboration

• Employee rewards, assistance, and referral programs

• A diverse, inclusive, and innovative workplace

If you thrive in a collaborative environment and take pride in delivering exceptional service, we want to hear from you.