Customer Service Specialist - 1 year FTC

About this Position Join us as an Intercompany Specialist and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact: What you´ll do Proactive order management and process of Henkel Affiliate orders from creation to invoicing, including Henkel Affiliate communication and interaction, facilitating resolution of Foreign Trade, invoice disputes and resolving stock issues. Liaise with the regional logistics teams to ensure all export documentation and export requirements are met. Liaise regularly with other functions such as Customer Service Support, Supply Stock, and Supply Planning, to ensure excellent Replenishment Service Level delivery to our Henkel Affiliates. End to end order management to ensure excellent Customer Experience. Involvement in Claims Management. Support continuous improvement initiatives. Monitoring of returns and credit / debit Notes. Solve upcoming escalations with high pressure (e.g. avoid line stop at end customer). Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.