Customer Service Specialist - Cart Operations
Company Summary
Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.
Job Purpose
In your role as customer service representative, you will engage with our residential and commercial customers and deliver prompt and courteous service at all times. You will be the on the front-lines of the customer experience solving problems, providing information, and directing calls to correct internal teams to ensure customer satisfaction.
Duties and Responsibilities
Duties include but are not limited to:
- Answers 200-300+ phone calls daily.
- Handles in-bound sales calls, online orders, and customer inquiries.
- Engages with clients in a friendly, eager, and professional manner while actively listening and troubleshooting their concerns.
- Offers support and solutions to customers in accordance with the company's customer service policies.
- Inputs orders into database, ensuring accuracy and abiding by pricing guidelines.
- Detail-oriented administrative and clerical tasks, including, but not limited to, collecting payment from customers, filing, scanning, etc.
- Collaborates with management teams to stay updated on new products, services, and policies
- Other duties as assigned