Customer service specialist
Job description:
Company Description
A leading dog care facility in Egypt, known for its exceptional standards of service, care, and fun experiences for dogs. Our services include dog boarding, dog training, dog spa, wash ‘n’ walk, dog daycare, and pet taxi.
As a Customer Service Agent, your responsibilities would include responding to customer inquiries and concerns via phone, email, and chat, maintaining accurate customer records, and resolving customer issues in a timely and professional manner. Additionally, you will be responsible for updating our customer service database to improve efficiency and streamline our customer service processes. This is an on-site role.
Requirements
- Excellent communication skills in both English and Arabic, both verbal and written.
- Experience in customer service or a related field is preferred
- Ability to multitask and manage time effectively
- Strong attention to detail and accuracy in record keeping
- Ability to work in a fast-paced, dynamic environment
Proficient in Microsoft office
- Bachelor's degree or equivalent work experience preferred