Customer Service Specialist I
JOB SUMMARY
Interacts with IGSS retail and fleet customers via phone and email to resolve software/hardware related issues with IDSS (Isuzu Diagnostic Service Systems). Monitors all retail and wholesale orders, and assists in helping customers resolve issues with e-commerce orders.
PRINCIPAL DUTIES & RESPONSIBILITIES
- Answers the IDSS technical support line for USA and Canada commercial vehicle market dealers, E-IDSS (engine) users, and aftermarket retail IDSS subscription holders. Provides remote technical support over the phone and internet. Troubleshoots hardware and software issues for E-IDSS, including but not limited to install problems, web updater problems, no communication, registration keys reissue, programming errors, and hardware repairs.
- Assists as needed in the fulfillment of website (dealer and aftermarket) orders.
- Supports the coordination of parts ordering and inbound and outbound shipment logistics.
- Performs miscellaneous job-related duties as assigned.
ORGANIZATIONAL RELATIONSHIPS
- Reports to: Manager, Business Operations