Customer Service Supervisor

Responsibilities

• Manage and follow up on delivery-related complaints, ensuring timely resolution and service recovery.
• Coordinate cross-functionally with transportation, warehouse, and branch teams to support operational efficiency.
• Ensure accurate communication of key operational information for effective delivery planning.
• Review special transportation requests and support approval processes when required.
• Monitor company assets and equipment utilization across branches and transportation teams.
• Prepare and analyze operational reports, including service performance, claims, and complaint trends.
• Support planning and execution of e-commerce and promotional order deliveries.

Requirements

• Transportation & Logistics Knowledge
• Warehouse Operations Understanding
• Delivery Tracking & Reporting
• Problem Solving
• Communication & Coordination
• Microsoft Office (Outlook, Excel, PowerPoint)
• Intermediate English
• SOP Development & Documentation