Customer Service & Supply Chain Officer

A) Supply Chain:

•Demand Planning: Develops demand forecasts by analysing historical data, market trends, forecast by sales, and customer insights to support supply planning and align supply with customer demand

•Inventory and Supply Planning: Plans inventory, replenishment and supply to balance customer demand with product availability, including inventory optimization, purchasing planning, replenishment, supply balancing and supplier coordination to ensure continuity of supply

•Inbound Logistics: Manages the physical movement of goods, including transportation, shipping, and customs, to ensure products replenishment in time for servicing customers current and future forecasted demands

B) Customer Care:

•Sales Admin: Manages the end to end customer order lifecycle, including quotations, order entry, validation, scheduling, changes, delivery coordination, returns and customer communication related with orders

•Outbound Logistics: Manages the physical movement of goods from warehouse to customer location and manages all the necessary process compliance, documentation, customer coordination and communication

• Degree holder of Business Administration, Logistics related aspects.
• 8+ years relevant experiences
• Computer literacy.
• Good command of spoken and written English.
• A good team player, effective communication and interpersonal skills and able to work with people from diverse culture
• Responsible, well organized with a strong work ethic and positive attitude
• Highly self-motivated individual who can work independently and with minimal supervision
• Able to manage multi-tasks, with ability to prioritize different objectives and meet tight timelines.
• Strong PC skills especially MS WORD, EXCEL, POWERPOINT, SALESFORCE, PowerBI and familiar with MS Outlook and Office Applications.
• ERP knowledge (e.g. Oracle/SAP) is a PLUS

Please mention your current and expected salary and notice period in the CV.

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.