Customer Service Support Rep II (32926)

POSITION SUMMARY
Under direct supervision, the Customer Service Support Specialist provides administrative, logistical, and customer service support to field service operations. This role is responsible for processing service-related transactions, maintaining accurate records, supporting internal and external customers, and ensuring efficient coordination of parts, warranty claims, and service requests.

ESSENTIAL FUNCTIONS

• Process Material Requests (MRs) and ensure timely order fulfillment.
• Maintain and update operational spreadsheets, databases, and tracking reports.
• Generate weekly and monthly reports on parts usage and service activities.
• Perform cycle counts and reconcile inventory discrepancies.
• Investigate and resolve inventory variances through root cause analysis.
• Prepare and process field service quotations.
• Submit and track warranty claims and service requests (SRs).
• Coordinate and manage service escalations to support customer satisfaction.
• Provide customers with status updates regarding parts availability, shipments, and service requests.
• Comply with all EBARA safety policies and complete required safety training.
• Maintain a clean, organized, and safe work environment in accordance with company standards.
• Monitor in-transit reports to ensure timely receipt of parts and materials.
• Create and maintain service-related folders, files, and documentation.
• Assist with incoming and outgoing shipments for service operations.
• File and maintain Material Requests, RMAs, Service Requests, and other operational documents.
• Perform additional duties and special projects as assigned.