Customer Service Support Representative
Strongly Prefer: Candidates to be bilingual English/Spanish**
Position Description
- Customer Service Support Representative
- Serves as a liaison between Client branches or regional laboratories and its customers in response to inquiries and problems.
- Researches, troubleshoots and resolves customer problems.
- Performs a wide variety of administrative/clerical duties (i.e., payroll, paternity testing, billing, data entry, and phlebotomy).
Skill Requirements
Administrative:
- Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
Machine:
- Calculator, personal computer.
Physical Demands:
- Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping and possible casual to regular lifting of up to 50 pounds.
Vision Requirements:
- Able to pass standardized color vision test, as required by test performed.
License/Certification/Education:
- Requires a High School Diploma or equivalent w/1-3 years of applicable experience.
- Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
Machine:
- Calculator, personal computer.
Physical Demands:
- Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping and possible casual to regular lifting of up to 50 pounds.
Vision Requirements:
- Able to pass standardized color vision test, as required by test performed.
License/Certification/Education:
- Requires a High School Diploma or equivalent w/1-3 years of applicable experience.
Strongly Prefer: Candidates to be bilingual English/Spanish**
All your information will be kept confidential according to EEO guidelines.