Customer Success Associate
You will serve as the first point of contact for customers, handling inquiries and applications through phone, chat, and email. You will educate customers, troubleshoot technical issues, conduct video notary sessions, coordinate with vendors, and contribute insights that improve customer experience and processes.
Responsibilities
- Serve as the first point of contact and advocate for customers
- Handle customer inquiries and process applications through omnichannel communication
- Educate customers about Figure and its products
- Provide customer support through phone, chat, and email
- Gather insights and support process improvements
- Provide technical support and troubleshoot issues
- Conduct video notary sessions and coordinate with vendors
- Participate in training and licensing programs
Requirements
- Reside in the state of Hawaii
- Have 1+ years of experience in a customer-facing role
- Obtain Hawaii MLO licensing within 60 days of hire
- Complete required compliance training
- Follow security policies and data handling procedures
- Complete mandatory security awareness training
- Report suspected security incidents or suspicious activity
Benefits
- Medical, dental, and vision coverage with 100% employer-paid premiums for employees and dependents on select plans
- HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO
- Up to 12 weeks of paid family leave
- Continuing education reimbursement