Customer Success Engineer
Who we are
Violet Labs is building the home base for engineering teams and the connective tissue for their data.
Our team has built complex hardware at world-class organizations like Google, NASA, SpaceX, Waymo and Amazon. Now, we are developing the software platform that will revolutionize how these products are engineered.
This role is ideal for ambitious engineers with entrepreneurial goals.
What you'll do
Own the post-sale relationship end to end: onboarding, adoption, expansion, renewal
Run implementations hands-on. Configure connectors, establish workflows, and debug integrations with systems like PLM, MES and ERP
Own the triage process, be the first responder for customer issues
Embed with customer engineering teams to understand how they actually work, then design the deployment around that
Act as the customer voice in roadmap planning and turn recurring field problems into product requirements
Help us craft our forward deployed engineering / deployment strategist team
Hire and lead the team that follows you
You should have
5+ years in customer success, implementation, professional services, or forward deployed engineering
Technical depth - comfortable with things like APIs, JSON, SQL
Experience owning enterprise accounts
A bias toward building repeatable process out of one-off work
Willingness to travel to customer sites
Genuinely curious about how hardware gets designed and built
Bonus points
Experience working with CAD, PLM, MES, ERP or similar systems
Background in aerospace, defense, or manufacturing, or a technical degree
Built a customer success or professional services function from zero at a Seed or Series A company
Experience in fast-growing tech startups
Experience building products or implementing systems that comply with International Traffic in Arms Regulations (ITAR) and The Export Administration Regulations (EAR)
What we offer
100% coverage of medical, dental and vision insurance
Remote work with semi-annual company retreats
Unlimited PTO and sick leave
Professional development stipend
401k retirement plan
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ITAR Requirements
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITARhere.
Remote restrictions
Must be a resident of United States