Customer Success Manager_2

Location: San Francisco, CA, Onsite, Full-Time

About the Role
We are an AI-powered recruiting platform helping recruiters identify, assess, and engage top talent. Over the past year, we've scaled into mid-7-figure revenue with 20%+ monthly growth and serve 2,500+ customers, including leading AI labs and innovative tech companies.

We are looking for our second Customer Success Manager to focus on onboarding new customers, ensuring existing customers succeed, and expanding accounts. This is a high-impact role where you will help shape the customer experience and contribute to our growth trajectory.

Responsibilities

• Onboard new customers and ensure their success with the platform

• Build and refine renewal processes

• Create and update guides and resources in the Knowledge Base

• Resolve ongoing customer issues, acting as a trusted partner

• Collaborate with Sales to identify opportunities for account expansion

• Provide product feedback to Engineering and Product teams to drive platform improvements

Requirements

• 2 years of work experience as a customer success manager or related field.

• Deep understanding of recruiting processes and challenges

• Highly organized, capable of managing multiple customer threads simultaneously

• Product-minded and solution-oriented

• Located in or willing to relocate to San Francisco, CA (onsite 5 days/week)

Nice to Have

• Experience as a recruiter or sourcer

• Familiarity with Product-Led Growth strategies

Compensation & Benefits

• Base salary: $100K to $160K, depending on experience

• Comprehensive benefits including medical, dental, and vision

• Lunch stipend