Customer Success Manager

Are you a customer success professional with a passion for building genuine, long-term partnerships with enterprise clients? At Basware, we are looking for a Customer Success Manager who puts customer outcomes at the heart of everything they do — managing a portfolio of enterprise accounts in the French market, acting as a trusted advisor, driving adoption and ensuring our customers succeed.

The Basware Customer Success team is a global organisation dedicated to helping customers achieve maximum value from our solutions. As a CSM, you will partner closely with enterprise customers — leading success planning, driving adoption, managing renewals, monitoring account health, and ensuring customers realise a clear return on their Basware investment. You are the customer's primary advocate inside Basware and the primary face of Basware to the customer.

In order to thrive and succeed in this role, we expect you to have:

Experience & background

• 2-3 years of experience in Customer Success, account management, or a related field within the SaaS industry;
• Proven track record of managing complex, enterprise-level accounts and driving measurable business outcomes;
• Bachelor's degree in Business, Technology, or a related field preferred.

Skills & competencies

• Strong commercial acumen — comfortable leading renewal, expansion, and executive-level commercial conversations;
• Ability to engage confidently with VP and C-level stakeholders and navigate complex, matrixed;
• Analytical and data-driven mindset, with the ability to use customer health metrics and adoption data to guide proactive decision-making;
• Native or business-fluent French and professional English language skills are required;
• Proactive, highly accountable, and execution-oriented professional who takes ownership, works independently, and consistently drives actions to completion.

Nice to have

• Familiarity with AI and automation tools;
• Experience working with partner ecosystems, VARs, or channel partners;
• Background in finance, procurement, or AP automation;
• Customer Success certifications.

Awareness of artificial intelligence concepts, tools, or applications is considered a strong asset. We highly value candidates who demonstrate curiosity, a proactive mindset, and a willingness to explore and incorporate AI-driven technologies into their work. We support continuous learning in this area.