Customer Success Manager

THE ROLE

As a Customer Success Manager (CSM) at Everpure, you will act as a trusted strategic advisor, driving value realization and adoption across our high-growth as-a-Service subscription portfolio—including Evergreen//One, Evergreen//Flex, and Everpure Cloud. Bridging technical performance and business outcomes, you will partner closely with Sales, Engineering, Support, and Executive Leadership to deliver high-touch experiences that maximize customer lifetime value, retention, and satisfaction. Beyond portfolio growth, you will directly influence the tools, workflows, and strategy shaping our scaling global Customer Success organization, sustaining Everpure’s industry-leading Net Promoter Score.

WHAT YOU'LL DO

• Drive Portfolio Onboarding & Value Adoption: Own the post-sales customer lifecycle across an assigned enterprise account portfolio, guiding key stakeholders through onboarding, deployment, and ongoing capacity planning to accelerate time-to-value and maximize return on investment.
• Lead Strategic Business Reviews & Governance: Partner with customer executives, sales leaders, and ecosystem partners to conduct regular business reviews, aligning cloud and storage roadmaps with enterprise business goals to secure long-term retention and uncover expansion opportunities.
• Optimize Consumption & Proactive Account Health: Continuously analyze hardware utilization, consumption metrics, and account health data to deliver proactive optimization recommendations that mitigate operational risks and prevent churn.
• Champion Cross-Functional Escalations & Product Influence: Serve as the central account advocate, mobilizing Engineering, Support, and Product Management teams to rapidly resolve critical escalations while funneling customer feedback directly into product feature roadmaps.

WHAT YOU BRING

• Customer Success & Account Management: Demonstrated expertise managing enterprise customer accounts within fast-paced IT or subscription-based environments, with a proven track record of driving customer retention, adoption, and satisfaction.
• Strategic Communication & Executive Presence: Ability to translate complex technical architectures into tangible business outcomes, comfortably presenting to and influencing cross-functional stakeholders and executive leadership.
• Cross-Functional Collaboration & Execution: Strong organizational agility and problem-solving skills to manage competing priorities while unifying Sales, Support, and Product teams around shared customer success goals.
• Data Center & As-a-Service Acumen: Domain knowledge of enterprise data center environments, cloud storage architecture, and subscription/consumption business models.
• We are primarily an in-office environment and therefore, you will be expected to work from the Singapore office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.