Customer Success Manager

Salary: $550 - $585 p.d.

Customer Success Manager | Maternity Leave Cover

Hybrid | Heatherton

Our client, a leading global Financial Technology organisation, is seeking an experienced Customer Success Manager to join their team on a maternity leave cover assignment. This is an excellent opportunity to work with a highly respected international business while making a significant impact across key customer accounts.

Key Responsibilities:

• Manage a portfolio of customer accounts, acting as the primary point of contact for service-related matters.
• Lead regular customer governance meetings to review service performance, KPIs, SLAs, and improvement opportunities.
• Monitor service delivery outcomes and work proactively to resolve customer issues and risks.
• Collaborate with internal teams including Service Desk, Field Services, Logistics, and Finance to ensure exceptional customer service.
• Analyse operational and performance data to identify trends and drive continuous improvement initiatives.
• Build strong customer relationships that enhance satisfaction, retention, and overall account success.

Key Skills:

• 3-5 years' experience in Customer Success, Service Delivery, Account Management, Managed Services, or a similar customer-facing role.
• Strong analytical and problem-solving skills with experience managing KPIs, SLAs, and performance reporting.
• Advanced Microsoft Excel and Microsoft Office skills.
• Excellent communication and stakeholder management skills, with the ability to build trusted customer relationships.
• Strong organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Experience within managed services, outsourcing, technical support, service operations, or technology environments will be highly regarded.

If this opportunity interests you, we would love to hear from you. Click "Apply" to submit your application.