Customer Success Manager _ Revidence
LegalTech | B2B SaaS _ Revidence
We are looking for a Customer Success Manager to join our growing team
You will be responsible for building strong relationships with our clients, ensuring they gain maximum value from our platform, and helping them achieve their business goals.
Responsibilities
Conduct product demos and presentations for prospective and existing clients.
Onboard and support new clients, ensuring a smooth transition and successful implementation.
Serve as the main point of contact for customers, managing relationships and expectations.
Monitor customer engagement and proactively address challenges or risks.
Collaborate with Product, Sales, and Marketing teams to improve customer experience.
Gather feedback to drive product improvements and new feature development.
Develop strategies to increase adoption, retention, and satisfaction.
Requirements
5+ years of experience in Customer Success, Account Management, or a similar client-facing role.
Experience working in SaaS, LegalTech, or technology-driven environments.
Strong communication and relationship management skills.
Problem-solving mindset with attention to detail and a proactive approach.
Comfortable in a fast-paced, collaborative, and evolving setting.
Fluency in English; other languages are a plus.
What We Offer
Competitive compensation and performance-based incentives.
Opportunity to grow with a forward-thinking LegalTech company.
Supportive and collaborative team culture.
Chance to directly influence how legal professionals use technology worldwide.