Customer Success Partner
The Opportunity
Our client is a listed Australian technology company and a leading SaaS provider in the property services sector, supporting property businesses across Australasia. Off the back of strong, sustained growth, they’ve created a brand-new role within their Customer Success team: Customer Success Partner.
The role has been created to manage a portfolio of customers, becoming their trusted point of contact and advocate within the business, helping them adopt the platform and get real value from it, working cross-functionally to resolve issues and support renewals and drive increased take up of the product within each client. Whilst this is a brand new role, there is an established Customer Success function with established work practises, customer segmentation models and approaches in place.
Key Responsibilities
About You
To express your interest please click "Apply"
Our client is a listed Australian technology company and a leading SaaS provider in the property services sector, supporting property businesses across Australasia. Off the back of strong, sustained growth, they’ve created a brand-new role within their Customer Success team: Customer Success Partner.
The role has been created to manage a portfolio of customers, becoming their trusted point of contact and advocate within the business, helping them adopt the platform and get real value from it, working cross-functionally to resolve issues and support renewals and drive increased take up of the product within each client. Whilst this is a brand new role, there is an established Customer Success function with established work practises, customer segmentation models and approaches in place.
Key Responsibilities
- Own and manage relationships with a portfolio of strata businesses using the software, acting as their trusted advisor
- Hold regular check-ins and strategic review meetings to drive satisfaction and adoption
- Act as a primary escalation point for service and feature-related issues, ensuring timely and transparent resolution
- Support customer onboarding, training coordination, and change management
- Identify and track feature adoption, upsell, and expansion opportunities across your portfolio
- Act as the internal voice of the customer in product roadmap and prioritisation discussions
- Support contract renewals by ensuring customers continue to receive real value
About You
- 3+ years in a customer-facing role, with a genuine focus on customer support, ideally in a similar SaaS/Customer Success Environment
- Proven ability to build strong, trust-based relationships with customers
- Strong problem-solving, negotiation, and conflict-resolution skills
- Exceptional written and verbal communication
- Self-driven and highly organised, comfortable working across internal and external stakeholders
To express your interest please click "Apply"