Customer Success Representative
Responsibilities
- Deliver exceptional customer service across all channels (phone, email, chat, face-to-face)
- Handle customer inquiries regarding orders, tracking, billing, and product education
- Review and communicate artwork guidelines with customers
- Process order changes, reprints, and timeline adjustments efficiently
- Provide customer education and product promotion
- Manage customer complaints with a resolution-focused mindset
- Make outgoing calls when required in a prompt and professional manner
Requirements
- Required Skills
- 2 to 4 years customer service experience across multiple channels
- 2 to 4 years experience with Adobe Suite Products(illustrator or photoshop)
- Strong multitasking ability
- Tech-savvy with social platforms and applications
- People coordination and relationship building skills
- Effective problem-solving capabilities Preferred Skills
- Adobe Illustrator experience
- Understanding of basic art and design concepts (sizing, file types, Pantone colors)
Work Arrangement
- Work Setup: On-site
- Work Hours: Monday to Friday, 6:00 am to 8:00 am PDT flexi start time, should complete nine 9 hours work
Why you should join our team!
Leaves entitlement, HMO and life insurance upon hire!
Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!
At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.