Customer Success Specialist
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Customer Success Specialist
Full-Time · Remote (U.S. Eastern Time Hours)
About the Role
In this role, you’ll lead client relationships from onboarding through renewal.
You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.
What You’ll Do
Onboard new clients with structured kickoff calls and milestone planning
Manage timelines and automate task flows using tools like Zapier or Make
Communicate clearly and proactively with clients and internal teams
Troubleshoot issues quickly and keep delivery running smoothly
Support renewals by consistently delivering a strong client experience
What You Bring
Experience managing client relationships
Hands-on experience with automation tools (Zapier or Make is a must)
Strong communication skills and confidence leading calls over Zoom
Comfortable managing timelines, workflows, and CRM systems
Calm, proactive, and highly organized
Bonus: familiarity with B2B environment
Why This Role Is Unique
You’ll shape the customer success function at a high-growth studio
You’ll work at the intersection of content, tech, and strategy
You’ll help turn creative ideas into scalable systems that clients love
Please NOTEIt is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
As published by ashby
Name, Email, Resume
- What is your phone number?
- How many years of experience do you have in a client-facing role? choose one
- Have you created onboarding guides or support videos for clients? choose one
- In 3-5 sentences, tell us why you are interested in this role. Make sure your english is perfectly checked and ready for us to read.
- Do you have experience working with a US company? yes / no
- Which of the following platforms have you used professionally? choose any
- How proficient are you in using a CRM choose one
- How would you rate your experience with HubSpot or another CRM? choose one
- Are you comfortable creating SOPs and visual guides using tools like Loom or Canva? yes / no
- Have you managed 5 or more client accounts at one time? yes / no
- Are you comfortable addressing misalignments or delays with clients or colleagues directly? yes / no
- What is your expected monthly salary in USD for a full-time position (40 hours per week)?
- What is your expected monthly salary in USD for a part-time position (20 hours per week)?
- What country will you be located in?
- Can you work from 9:00 AM to 5:00 PM EST? yes / no
- What is your English proficiency? choose one
- If you have a portfolio, please provide a link to it here. optional
- Can you complete this task, on the timeline requested? yes / no