Customer Support 2nd Level (m/f/x)
We are always interested in meeting competent team players.
You are enthusiastic about helping customers with their technical issues?
Provide friendly, timely assistance on PlentyONE software inquiries
Log and classify tickets accurately, set priority
You provide detailed bug escalations
Create & publish standard KB articles
Training & coaching for L1 teams
Maintain proactive communication to ensure satisfaction
Contribute to knowledge base (articles, FAQs, macros)
Collect and share customer feedback with Product & Engineering
Proven experience: 2+ years in 2nd level customer support or a similar role
Languages: german at least B1, english at least C1
Know the industry: You have experience in a Software / SaaS company
Know the tool: You are experienced in using a ticket system to communicate with the customer and internal teams
Empathy: Your mindset is customer oriented and you understand what the need is
Excellent Communicator: You can clearly communicate solutions and information to the customer and intern stakeholders
Drive: you are stress resistant and like working KPI oriented
- Hybrid work: work from our office in Timisoara and from home for 2-3 days weekly
- Work-life balance & a headquarter in Timisoara
- Up to date: work with the latest hardware and technology
- Always better: further training budget and a wide range of workshops
- Well provided for: 7 card Gym subscription, Pluxee card for meal tickets, Private medical insurance
- annual december bonus