Customer Support Engineer

We are seeking for a motivated individual who has hardware technical knowledge on x86 infrastructure enterprise products to join our dynamic team in Singapore. This position requires a strong blend of technical expertise, customer service orientation, and effective communication skills to play a crucial role in providing technical support, diagnostic testing, repair/resolution of hardware, operating system, virtualization, and infrastructure in dynamic enterprise environments.

Job Description

• Provide field support based on SLA (24x7)

• Perform standby duty based on rotation basis

• Provide post-sales project implementation, onsite support and coordination

• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management

• Deliver high quality services and customer satisfactions to our clients

• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area • Provides timely update of activity list on a weekly basis

• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis

• Able to work independently with minimal supervision when tasks are assigned Any other ad-hoc assigned by superior

Job Requirements

• Minimum 1 - 2 years’ experience in similar field

• Minimum Diploma holder in an IT related discipline • Certifications such as CompTIA A+, Server+, or relevant certifications

• Candidates without certification, but possessing substantial x86 hardware experience, will be considered

• Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan

• Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure

• Able to communicate clearly and concisely, both orally and in writing.

• Contributes positively as a team player and align to business goals. • Experience in independent hardware maintenance, services delivery

• A service-oriented, open mindset

• Thrive in a fast-paced collaborative environment.

• Team player, openness towards different cultures.

• Self-motivated and delivery focused. • Strong problem-solving and analytical skills. •

Able to lift and move computer parts < 15KG for parts replacement.

• Able to assemble and disassemble a server or desktop computer.

• Able to perform system rack mounting with minimal support.

• We welcome candidates with strong PC/notebook and user computing skills who are planning to transition into x86 enterprise support.