Customer Support Executive (Medical Aesthetics)

Note: Experience in the aesthetics or wellness industry is a requirement for this role.

Manage customer enquiries across multiple online platforms by providing accurate information on aesthetic treatments and products, recommending suitable services, and converting enquiries into confirmed appointments while delivering excellent customer service.

Key Responsibilities
Respond to customer enquiries via WhatsApp, Facebook, Instagram, website chat, email, and other online platforms.
Provide information on aesthetic treatments, services, and products.
Recommend suitable treatments based on customers' concerns.
Schedule appointments and follow up on enquiries.

Meet or exceed weekly and monthly targets for lead generation and appointment setting

Requirements
Experience in the aesthetics, beauty, skincare, or medical aesthetics industry.
Knowledge of aesthetic treatments, services, and skincare products.
Strong written communication and customer service skills.
Experience handling online enquiries and appointment booking.
Self-motivated, accountable, and able to work independently.