Customer Support Representative (Japanese Speaker)

Job summary

The Customer Service Specialist (Japanese Speaking) will be responsible for providing exceptional customer support to our Japanese-speaking clients. This role involves resolving customer inquiries, offering product and service information, and ensuring a high level of customer satisfaction. The position requires effective communication skills in Japanese and English and a deep understanding of our products and services.

Job responsibilities:

• Respond to customer inquiries via phone, email, and chat in Japanese and English.
• Provide accurate information about products and services.
• Resolve customer complaints and issues promptly and effectively.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Document and track customer interactions and resolutions in the CRM system.
• Collaborate with other departments to resolve complex customer issues.
• Identify and report trends in customer feedback to improve products and services.
• Assist in developing customer service policies and procedures.

Job requirements:

• Fluency in Japanese and English, both written and spoken.
• Previous experience in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-focused mindset.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and experience with CRM software is an advantage.
• Ability to handle multiple tasks simultaneously and manage time effectively.

Education:

• Diploma or equivalent.
• A degree in a related field is a plus.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [email protected].

Consultant in charge of the role:

Maria Peter
Recruitment Consultant
WhatsApp no: +60 18-957 6811