Customer Support Specialist – AI Assisted
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Job Title: Customer Support Specialist – AI Assisted
Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)
Role Overview
We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.
Key Responsibilities
Provide timely and professional customer support via email, chat, and ticketing systems
Use AI-assisted tools to draft, summarize, and optimize customer responses
Resolve order, product, and account-related inquiries efficiently
Escalate complex issues and collaborate with internal teams as needed
Maintain accurate support records and ticket documentation
Follow support workflows, SLAs, and quality standards
Contribute to improving AI prompts, macros, and support processes
Required Qualifications
Hands-on experience in customer support or customer service roles
Experience using AI tools to assist with customer communication or workflow efficiency
Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
Strong written communication skills and attention to detail
Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
Preferred Qualifications
Experience supporting e-commerce or digital-first businesses
Familiarity with ticketing systems and support KPIs
Experience contributing to knowledge bases or help centers
Tools & Technology
Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
AI Tools: ChatGPT, AI-powered macros, or similar
Collaboration: Slack, Zoom, Google Workspace
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As published by ashby
Name, Email, Resume
- What is your phone number?
- How many years of experience do you have in a support role? choose one
- Have you created onboarding guides or support videos for clients? choose one
- In 3-5 sentences, tell us why you are interested in this role. Make sure your english is perfectly checked and ready for us to read.
- Do you have experience working with a US company? yes / no
- Which of the following platforms have you used professionally? choose any
- How proficient are you in using a CRM choose one
- Do you have experince working in an e-commerce environment choose one
- Are you comfortable creating SOPs and visual guides using tools like Loom or Canva? yes / no
- Have you managed 5 or more accounts at one time? yes / no
- Are you comfortable addressing misalignments or delays with clients or colleagues directly? yes / no
- Can you work a weekend shift covering Saturday & Sunday (US Time zomes) ? yes / no
- What is your expected monthly salary in USD for a full-time position (40 hours per week)?
- What is your expected monthly salary in USD for a part-time position (20 hours per week)?
- What country will you be located in?
- Can you work from 9:00 AM to 5:00 PM EST? yes / no
- What is your English proficiency? choose one
- If you have a portfolio, please provide a link to it here. optional
- Can you complete this task, on the timeline requested? yes / no