Customer Support Specialist Future Opportunities

Epta International is a global leader in commercial refrigeration, offering sustainable and innovative solutions for the retail, food & beverage, and hospitality industries. We design, manufacture, and service a wide range of refrigeration systems and technologies that help our customers operate more efficiently and responsibly. With a strong presence across Europe and beyond, our Budapest BSC plays a vital role in supporting key business operations for EMEA markets.

As we continue to expand, we’re continuously building our talent community for future roles in Customer Support. This position provides exceptional service by promptly answering incoming calls and managing requests through customer portals and emails. They ensure efficient processing of jobs in the internal CMS, coordinate technicians' daily workloads, and maintain strong customer relationships. By monitoring open cases and collaborating with team members, they ensure customer expectations are consistently met and reports are accurately generated to support operational efficiency.

If you're detail-oriented, proactive, and excited to grow within a collaborative and fast-paced environment, we’d love to stay connected.

DISCLAIMER: Please note that this is not an active job opening. By submitting your application, you will be considered for future opportunities within EPTA International Budapest. We are continuously building a talent pool of qualified candidates for upcoming roles. If your profile matches our future needs, we will reach out to you directly.
We may not be able to provide individual feedback or updates unless your profile aligns with a specific role in the future. Thank you for considering a career with us—we look forward to possibly connecting when the right opportunity arises!

How you will make an impact:

• Deliver exceptional customer service by promptly answering incoming calls and addressing inquiries with professionalism.
• Manage incoming requests through customer portals and email, ensuring timely acceptance and logging of jobs within agreed-upon timeframes.
• Process requests seamlessly into the internal CMS, including customer jobs and out-of-hours requests, for efficient tracking.
• Generate aftersales cases and schedule service appointments to enhance customer satisfaction and support.
• Coordinate and optimize technicians' daily workloads, aligning with reactive, parts fitting, and maintenance requests to ensure efficient service delivery.
• Log and assign maintenance visits accurately to maintain organized operations and support customer needs.
• Regularly monitor and update open cases in both the internal CMS and customers’ websites, ensuring transparency and effective communication.
• Foster strong relationships with customers through consistent and effective communication, primarily via phone calls, to build trust and loyalty.
• Collaborate effectively with team members to ensure that customer expectations are consistently met and exceeded.
• Communicate efficiently with subcontractors and other teams, facilitating smooth operations and timely issue resolution.
• Verify proof of delivery documents to maintain high standards of accuracy and accountability.
• Generate comprehensive daily and weekly customer reports, providing valuable insights to support operational improvements.
• Create tailored ad-hoc reports to meet specific operational needs and enhance overall service efficiency.

What makes you a perfect match:

• Bachelor's degree preferred, ideally in Business, Logistics, or a related field, with an emphasis on practical application.
• 1-3 years of experience in customer service, logistics, supply chain, or operations management, demonstrating a strong foundation in the industry.
• Experience in a multinational company is a plus, bringing a global perspective to customer interactions.
• Proficiency in MS Excel and Outlook, enabling effective data management and communication.
• Familiarity with Salesforce and/or Lightfoot is beneficial, enhancing efficiency in customer relationship management.
• Strong command of spoken and written German and English, ensuring clear and effective communication with customers and team members.
• Critical thinking and problem-solving mindset, enabling the resolution of challenges effectively and efficiently.
• A can-do attitude that fosters positivity and resilience in a dynamic work environment.
• Team player with excellent interpersonal skills, promoting collaboration and a supportive work atmosphere.
• Keen attention to detail to ensure accuracy in all tasks and communications.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Ability to work under pressure, maintaining composure and delivering results in fast-paced situations.

What We Offer:

• A permanent role in a growing, future-focused company in the center of Budapest
• A modern workplace with innovative tools & fresh ideas
• Competitive salary
• Annual gross 770.780 HUF cafeteria
• An additional day of annual leave granted in recognition of your birthday
• One paid day per year for company-organized volunteering activities
• Employee referral bonus program
• Eyeglass reimbursement
• Peer-to-peer reward system to acquire nice gifts and vouchers
• Flexible home-office options for better work-life balance
• Real opportunities to grow your career from day one

Bring your customer support skills to a company where innovation meets international opportunity!

How you will make an impact:

• Deliver exceptional customer service by promptly answering incoming calls and addressing inquiries with professionalism.
• Manage incoming requests through customer portals and email, ensuring timely acceptance and logging of jobs within agreed-upon timeframes.
• Process requests seamlessly into the internal CMS, including customer jobs and out-of-hours requests, for efficient tracking.
• Generate aftersales cases and schedule service appointments to enhance customer satisfaction and support.
• Coordinate and optimize technicians' daily workloads, aligning with reactive, parts fitting, and maintenance requests to ensure efficient service delivery.
• Log and assign maintenance visits accurately to maintain organized operations and support customer needs.
• Regularly monitor and update open cases in both the internal CMS and customers’ websites, ensuring transparency and effective communication.
• Foster strong relationships with customers through consistent and effective communication, primarily via phone calls, to build trust and loyalty.
• Collaborate effectively with team members to ensure that customer expectations are consistently met and exceeded.
• Communicate efficiently with subcontractors and other teams, facilitating smooth operations and timely issue resolution.
• Verify proof of delivery documents to maintain high standards of accuracy and accountability.
• Generate comprehensive daily and weekly customer reports, providing valuable insights to support operational improvements.
• Create tailored ad-hoc reports to meet specific operational needs and enhance overall service efficiency.

What makes you a perfect match:

• Bachelor's degree preferred, ideally in Business, Logistics, or a related field, with an emphasis on practical application.
• 1-3 years of experience in customer service, logistics, supply chain, or operations management, demonstrating a strong foundation in the industry.
• Experience in a multinational company is a plus, bringing a global perspective to customer interactions.
• Proficiency in MS Excel and Outlook, enabling effective data management and communication.
• Familiarity with Salesforce and/or Lightfoot is beneficial, enhancing efficiency in customer relationship management.
• Strong command of spoken and written German and English, ensuring clear and effective communication with customers and team members.
• Critical thinking and problem-solving mindset, enabling the resolution of challenges effectively and efficiently.
• A can-do attitude that fosters positivity and resilience in a dynamic work environment.
• Team player with excellent interpersonal skills, promoting collaboration and a supportive work atmosphere.
• Keen attention to detail to ensure accuracy in all tasks and communications.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Ability to work under pressure, maintaining composure and delivering results in fast-paced situations.