Customer Support Specialist (Level 2)
paytech is looking for a Customer Support Specialist (L2) in Limassol! paytech is a fast-growing fintech company transforming the way online payments work. We offer a lot of freedom and great opportunities for professional growth within the team.
🍇 What you will do:
- ✔️ Resolve complex customer technical issues end-to-end, providing clear updates throughout the process;
- ✔️ Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis;
- ✔️ Reproduce reported issues in test environments and escalate bugs to Engineering;
- ✔️ Assist with internal testing of new features, AI, and releases;
- ✔️ Document solutions and contribute to the internal knowledge base;
- ✔️ Support and mentor junior agents.
🍇 What we expect:
- ✔️ English proficiency at B2 level or higher (required); Russian (native or fluent) is a plus;
- ✔️ 1+ years of experience in a B2B support role within fintech, payments, or a similar technical environment;
- ✔️ Strong understanding of APIs, payment systems, and basic SQL/database queries;
- ✔️ Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users;
- ✔️ Strong team collaboration skills;
- ✔️ Ability to manage multiple tasks and priorities in a fast-paced environment.
🍇 What we offer:
- 💫 Competitive salary package and performance-based bonuses;
- 💫 Clear career progression path toward senior technical or product-related roles;
- 💫 Sports and lunch compensation;
- 💫 Ongoing technical training and professional growth opportunities;
- 💫 Work equipment tailored to your needs (Mac / Windows / Linux);
- 💫 Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view;
- 💫 The option to work in a hybrid format after the probation period;
- 💫 Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.