Customer Support Specialist

Customer Support Specialists (Call Center) are responsible for learning and understanding the process of the parking operations to ensure successful and quick service for our clients and customers. They work in a fast-paced environment answering inbound calls and making outbound calls.

Customer Support Specialists (Call Center) manage the relationships between customers and Premium Parking by troubleshooting with them, assisting with payments, and providing general knowledge about the locale. In addition, the department ensures reported issues are communicated and addressed by the number of departments in the company, such as accounting, marketing, business development, and operations.

What our Customer Support Specialists Do:

• Responsible for maintaining a professional and positive attitude with clients
• Manage high volume calls and emails utilizing exceptional customer service practices
• Promptly respond to customer questions and provide information to resolve any issues regarding product or service problems and complaints
• Collect and record customer feedback and information, and share that with appropriate departments and team members