Customer Support

Responsibilities

• Providing customer support across multiple channels while maintaining our brand voice
• Resolving order-related issues, including address changes, refunds, lost shipments, and product defects
• Assisting with various internal operational and logistical tasks to ensure smooth support, release, and delivery of Youtooz Collectibles
• Engaging with our community on social media by responding to support inquiries and feedback
• Acting as a Youtooz brand ambassador

Requirements

• +1 years of experience in customer support across multiple channels (email, chat, phone)
• Experience with high-volume & fast-paced customer support
• Proficient in e-commerce platforms (Shopify, WooCommerce, SquareSpace)
• Experience with ticketing systems (Zendesk, Jira, Zoho)
• Ability to work independently and efficiently
• Excellent attention to detail
• Passion for customer support and helping others

Bonus Points

• Bachelor's Degree or higher
• Written fluency in additional languages
• Social Media Support experience (Twitter, Instagram, Reddit)
• Community Management experience
• Strong familiarity with Internet and pop culture