CX Business Operations Improvement and AI Enablement
You will understand customer-support operations, analyze operational data, identify improvement opportunities, and develop solutions. You will design new workflows and define business requirements using AI and automation technologies. You will establish AI-focused KPIs, visualize work, measure results, implement improvement initiatives, coordinate with internal stakeholders, and provide reports. You will primarily work from the Sapporo center while also using remote work.
Responsibilities
- Identify operational issues and develop solutions through operational management and data analysis.
- Design new workflows and define business requirements using AI and automation technologies.
- Design KPIs, visualize operations, measure effectiveness, and plan and execute improvements based on AI use.
- Coordinate with internal stakeholders and provide reporting.
Requirements
- Analyze performance data, identify and solve issues, and plan operations and business-process improvements.
- Lead business-planning or business-transformation projects.
- Drive AI utilization and automation projects.
Benefits
- Super-flexible working hours with no core time.
- Weekends, public holidays, year-end, and New Year holidays.
- Annual paid leave from the first day of employment.
- Personal paid leave for illness, injury, medical appointments, and family or pet care.
- Social insurance, including health, pension, employment, and workers' compensation insurance.
- Corporate defined-contribution pension plan.