Dashboard & Service Reporting Analyst

The opportunity

We are looking for an energetic dashboard and reporting analyst who can help us build our reporting from various service management tools who has exposure to banking, finance or payment organisations.

Day-to-day responsibilities

Key Accountabilities

Review customer contracts; develop SLA reporting catalogue; define KPI calculations; identify and validate data sources; produce monthly customer reports; develop dashboards; document reporting processes; automate reporting with Data Engineers and AI Developers; support governance meetings.

Skills & Experience

Experience with service reporting, SLA interpretation, Excel, Power BI/Tableau, SQL (desirable), ITIL Service Level Management, financial services or payments.

Skilled in Service Now, Jira, Slack and various incident management tools are a strong advantage.

Leadership Attributes

Analytical, customer focused, collaborative, detail oriented, organised, process improvement mindset, high integrity.

Who are we looking for

Qualifications

Degree or Diploma in IT, Business Analytics, Data Analytics or equivalent experience. ITIL Foundation and Power BI certification desirable.