Dating Expert (Sales + Matchmaking)

The When We First Dating Expert (Sales + Matchmaking) is an experienced, motivated sales and matchmaking professional comfortable providing exceptional service to high-end clients in a dynamic, team-oriented start-up environment.

This hybrid role is 50% sales and 50% matchmaking. As a sales professional, you will work alongside a team of sales reps, profile reviewers, and matchmakers to drive revenue, scale our customer base, and build our brand. As a matchmaker, you will manage a portfolio of high-end matchmaking clients, conducting regular check-ins, coordinating dates, and providing coaching. This role is an all-encompassing dating expert who will help drive revenue, scale our customer base, and build our brand.

KEY RESPONSIBILITIES

Sales

• Conduct sales interviews with potential clients and meet personal sales targets.
• Adhere to When We First’s policies, procedures, training guidelines, scripts, mission, vision, and values.
• Communicate with customers via phone, email, or text for sales inquiries or customer service escalations, ensuring quality assurance.
• Manage and update client profiles in Salesforce, Segment, and the in-app system.
• Monitor sales calls and log all client interactions, ensuring seamless CRM updates.

Matchmaking

• Maintain a portfolio of matchmaking clients, conducting weekly check-ins (via phone, text, email, video call, or in-app messaging) and facilitating coaching sessions as needed. Match clients based on compatibility, relationship goals, and preferences.
• Ensure that client profiles and activity are kept up-to-date and accurate in the CRM.
• Coordinate dates for clients, making reservations and communicating details to each party.
• Track date schedules and ensure timely follow-up with clients and matches.
• Upgrade or renew matchmaking clients as appropriate to meet client's goals and needs.

Other Responsibilities

• During the launch phase, embrace an all-hands-on-deck approach, assisting with various tasks as needed, including: coaching, profile reviews, recruiting matches for clients (both inside and outside the app), and light event planning.
• Attend launch/recruiting events in your region.

QUALIFICATIONS

• At least five years of proven success in sales and/or matchmaking.
• A proven track record of working successfully with high-end clients in the matchmaking industry, including coaching experience. Coaching certification a plus.
• Strong client service background and ability to create and maintain a positive team environment.
• Experience working in both face-to-face and remote environments.
• Excellent interpersonal, communication, and conflict resolution skills.
• Proficiency with technology, including CRM systems (especially Salesforce), Outlook, and softphone technology, with a willingness to learn new systems.
• Ability to multitask and manage client and team relationships in a fast-paced, tech-driven environment.
• Organized, detail-oriented, and thorough in documenting interactions.
• Demonstrated leadership competency and the ability to continuously improve professional skills through self-education, training, and webinars.

COMPENSATION

Base salary is commensurate with experience. Total compensation includes base plus commissions/incentives.
Total comp range: $75k-$175k