DAVAO - Senior Manager - Customer Experience

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Keep management updated: Relay important information in the form of timely and accurate reports

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations

Our most successful candidates will have:

• 5 years’ experience in Healthcare Recruitment
• 2 years' team management experience
• Basic hardware and networking skills
• Excellent communication and presentation skills
• Language Proficiency (either foreign language or dialect), if required
• Basic knowledge in Excel
• Understanding of the quality feedback & reports