Delivery Lead / Tech Project Manager
RolePurpose
The Technology Project Manager is accountable for planning anddelivering technology workstreams that enable Legal Day 1 readiness,with a primary focus on establishing and managing Transitional ServiceAgreements (TSAs) (i.e., services provided/received during a transitionperiod to ensure continuity). The role ensures critical technology services,dependencies, controls, and governance are in place for Day 1 and that TSAdelivery is managed through stabilisation and transition-to-exit.
KeyAccountabilities (What you’ll do)
1)Day 1 Readiness & Delivery Management
● Own and drive the integrated plan for TechnologyLegal Day 1 readiness, ensuring all milestones, deliverables, andentry/exit criteria are defined and met.
● Establish and manage detailed project plansacross applications, infrastructure, networks, end-user computing, identity& access, data, service management, and operational readiness.
● Coordinate cutover planning, rehearsalactivities, go/no-go criteria, and hypercare/stabilisation for Day 1.
2)TSA Scope Definition, Mobilisation & Governance
● Define the Technology TSA catalogue(services in scope, service descriptions, boundaries, dependencies,assumptions).
● Support TSA drafting inputs: serviceschedules, SLAs/OLAs, RACI, reporting, escalation paths, pricing/chargebackinputs (where applicable), and control requirements.
● Put in place TSA governance: service reviews,KPI reporting, issue triage, change control, dispute management, and decisionlogs.
● Ensure TSAs align with target operating modeland do not create unmanaged operational, security, or regulatory risk.
3)Stakeholder & Cross-Functional Coordination
● Manage senior stakeholder engagement acrossTechnology, Legal, Procurement/Vendor Management, Finance, Risk/Compliance,Operations, Cyber Security, Data Privacy, and Business Owners.
● Coordinate third parties and internalsuppliers to confirm deliverables, responsibilities, and operationalhandshakes.
● Drive decisions at pace, escalating blockerswith clear options and impact assessments.
4)Risk, Controls, and Regulatory Discipline
● Maintain project RAID (Risks, Assumptions,Issues, Dependencies) with actionable mitigations and clear owners.
● Ensure appropriate controls are followed(e.g., change management, access controls, auditability, data handling,resilience, incident management).
● Produce clear status reporting for steeringforums, including compliance/control milestones relevant to Day 1.
5)Transition-to-Exit / TSA Exit Planning
● Develop and own the TSA exit plan andtimeline: service separation, migration, decommissioning, and handover toBAU/target state.
● Track exit readiness criteria, includingtechnology remediation, operational capability, documentation, and knowledgetransfer.
● Reduce TSA duration and risk throughproactive dependency management and delivery acceleration where feasible.
KeyDeliverables
● Legal Day 1 integrated plan, cutover plan,and readiness packs
● Technology TSA catalogue and serviceschedules (inputs)
● TSA governance cadence, KPI reporting pack,and escalations framework
● RAID log, dependency maps, and decision log
● Operational readiness artefacts (runbooks,support model, handover plans)
● TSA exit plan and transition roadmap totarget state
Knowledge,Skills, and Experience (What you’ll bring)
Essential
● Proven experience as a Technology ProjectManager delivering complex, cross-domain change(applications/infrastructure/ops).
● Demonstrated delivery experience in separations,carve-outs, mergers, entity moves, major transitions, or Day 1 events.
● Strong understanding of service managementconcepts (service catalogues, SLAs/OLAs, incident/problem/change processes).
● Excellent stakeholder management,influencing, and governance skills; comfortable presenting to senior forums.
● Strong planning and execution discipline(critical path management, dependency mapping, RAID, reporting).
Desirable
● Experience working with TransitionalService Agreements (TSAs) or similar transition service constructs.
● Familiarity with technology risk, controls,audit, cyber/security, and data privacy considerations in transitionalenvironments.
● Experience coordinating vendors/outsourcedservice providers and managing contractual service obligations.
● Exposure to tooling: MS Project/Plan, Jira,Confluence, ServiceNow, Power BI (or equivalents).
Qualifications(Preferred)
● Project management certification (e.g.,PRINCE2, PMP, AgilePM) or equivalent experience.
● ITIL foundation (or strong service managementbackground).
Waysof Working (Behaviours)
● Takes accountability for outcomes, escalatesearly, and drives decisions with clear options.
● Works collaboratively across boundaries;values different perspectives to land pragmatic solutions.
● Operates with discipline and integrity inregulated environments (controls-first mindset).
● Focuses on delivery momentum whilemaintaining quality and operational safety.
AdditionalInformation
● This role may require working to fixedmilestones and supporting out-of-hours cutover or hypercare activities aroundLegal Day 1.
● Background screening and role-based accessapprovals may apply.