Delivery Manager
At Pronto Woven, we design and deliver innovative digital solutions that transform how organisations engage with customers and employees. As the award-winning digital consultancy division of Pronto Software, we work with clients across a wide range of industries to deliver practical, high-quality digital outcomes that drive real business value.
We're seeking an experienced Delivery Manager to lead our Professional Services function and help shape the next phase of growth for the business. This is an opportunity to lead a multidisciplinary team of consultants, project managers and developers while driving delivery excellence across a diverse portfolio of customer engagements.
About the role
As Delivery Manager, you'll be responsible for leading the successful delivery of customer projects, consulting services, software development activities, continuous improvement initiatives and other chargeable customer services.
You'll play a key leadership role within Pronto Woven, ensuring the right people are working on the right priorities, customer outcomes are achieved, delivery risks are proactively managed, commercial objectives are met, and delivery teams have the support and direction needed to succeed.
This is a hands-on leadership position combining people leadership, delivery governance, resource management and commercial oversight. You'll work closely with customer-facing teams, support, development, product and sales to deliver successful customer outcomes and help evolve our delivery capability.
What you’ll be doing
Lead Pronto Woven's Professional Services function across consulting, project delivery and technical delivery activities.
Lead, coach and develop a multidisciplinary team of project managers, consultants and developers, including performance management, capability development, succession planning and employee wellbeing.
Support recruitment, onboarding and development activities to build and maintain a high-performing Professional Services team.
Oversee delivery priorities, resource allocation, capacity planning and utilisation.
Ensure projects and customer engagements are delivered in line with scope, budget, timelines and customer expectations.
Drive delivery governance, reporting, accountability and consistent delivery practices across the Professional Services function.
Support project scoping, estimation, planning and commercial decision-making.
Work closely with Customer Solutions, Support, Product and Development teams to ensure successful customer outcomes.
Identify and proactively manage delivery, customer and commercial risks.
Lead customer escalations and support complex customer engagements where required.
Develop team capability through coaching, mentoring, succession planning and knowledge sharing.
Improve forecasting, utilisation, reporting, operational visibility and commercial performance across the Professional Services function.
Drive continuous improvement initiatives that enhance delivery effectiveness, customer experience and team performance.
Contribute to strategic planning, organisational development and the ongoing growth and maturity of the Pronto Woven delivery organisation.
What you’ll bring
Proven experience leading Professional Services, Delivery, Consulting or Customer Delivery teams.
Strong background in project delivery, consulting, software implementation or digital services.
Demonstrated experience managing multidisciplinary teams.
Demonstrated experience leading, coaching and developing teams, including performance management and succession planning.
Strong commercial acumen, including experience managing utilisation, WIP, invoicing, delivery budgets and profitability.
Experience managing multiple customer engagements and competing priorities.
Strong stakeholder management skills with the ability to build trusted relationships with customers and internal teams.
Experience leading customer escalations and navigating complex delivery challenges.
A collaborative leadership style with a passion for coaching and developing people.
Excellent communication, planning and organisational skills.
A continuous improvement mindset and a desire to build scalable delivery practices.
Nice to have
Experience in ERP, ecommerce, digital transformation or software implementation environments.
Experience leading consulting and development teams within a Professional Services organisation.
Exposure to resource planning, forecasting and delivery governance frameworks.
Experience working with ERP-integrated ecommerce solutions, digital platforms or customer engagement technologies.
Familiarity with Agile, hybrid or traditional project delivery methodologies.
Experience in client-facing consulting or advisory roles.
What you'll get
Opportunities for professional development and career growth
Earn a salary commensurate with your experience plus a range of employee benefits
A supportive and innovative work environment where your contributions make a real impact
Work in a hybrid work location (WFH and in-office)
Join a well-established and mature software development and vendor company with more than 1500 clients
How to Apply
Click Apply on Seek and submit your resume and a short cover letter outlining your experience and interest in the role. Applications will be reviewed as they are received. You will be required to undertake a police check/NCCHC to work at Pronto Software.
Notes:
Pronto Software is currently operating from a temporary location in Mulgrave (due to works in our Forest Hill office). The successful candidate should expect to relocate their office location from Mulgrave to Forest Hill in the future.
Note: Pronto Software does not use external recruitment.
Why join Pronto Woven?
Work on meaningful digital solutions with a diverse and growing client base
Hybrid working in a collaborative, high‑performing team
Opportunity to shape engineering practices, including AI adoption
Genuine opportunities for professional growth and career development
Competitive salary and employee benefits
Join a well‑established Australian software business supporting over 1,500 customers