Deployment & Installation Engineer (OCONUS Infrastructure Support Engineer) - U.S. Citizenship Required

ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Clearance Requirement: Candidates must have an active Secret clearance at the time of application

Work Location: Washington, D.C., onsite

Position Overview: ZenPoint Solutions is seeking several Deployment & Installation Engineers (OCONUS Infrastructure Support Engineers) to provide successful, efficient, and timely execution of all physical deployment and installation activities for hardware and software upgrades across all worldwide consular facilities, including Foreign Service Posts, passport agencies, and domestic centers. This critical support encompasses delivering Server Installation Support Services and executing meticulous Hardware Configuration Management (HCM) for all designated customer configurable items to maintain operational readiness and security across the customer technology infrastructure.

This position is contingent upon successful award of a government contract and subsequent government approval.

Key Responsibilities:

• Ensure all installations are planned for completion by dedicated onsite teams.
• Provide a plan for all pilot or beta system support trips within five days of Government approval.
• Accelerate, expand, lessen, or adjust deployment trips as required for special circumstances, such as the need for rapid deployment of new or complex applications, demonstrating flexibility and responsiveness to schedule changes.
• Provide server installation support services, including non-routine (e.g., emergency) services, and execute HCM for all configurable items.
• Perform necessary operating system configuration and security fixes, software application installations and upgrades, security patches, one-off application/security deployments, and Oracle database changes in support of active deployment.
• Conduct site surveys and deliver recommendations for renovations, infrastructure components, and physical placement of equipment at all locations.
• Deliver deployment tracking reports for both self-installs and those performed by the installation team.
• Coordinate logistics with other functional contract elements (e.g., shipping and receiving, deployment, training).
• Create accurate technical documents for all server installation activities.
• Provide additional resources, including temporary specialized teams (e.g., Tiger Teams), as needed to respond to special projects and surges in deployment support that arise outside routine programs.
• Deliver and maintain an installation and upgrade schedule, develop comprehensive project plans and schedules for all special projects and refine, execute, and maintain SOPs for deployments, reviewing them semi-annually and implementing recommended improvements.
• Develop and maintain a comprehensive server refresh plan for all worldwide customer facilities, coordinating with Facility POCs to minimize disruptions.