Deputy Boutique Manager (m/w/d)
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
We’re looking for a Deputy Boutique Manager (m/f/d) for our Boutique in Berlin.
KEY RESPONSIBILITIES
Team Management & People Development
Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times
Ensures the day-to-day management, training, coaching & motivation of the boutique team,
Monitors individual objectives, evaluates the individual performance, and supports personal development and talent development under the supervision of the Boutique Manager,
Ensures the proper knowledge & respect by all members of the team of the processes and Maison’s procedures at all stages of the sales ceremony,
Is responsible for the integration o f new comers
Follows up on training and sales coaching with the direct report
Evaluates, sets and monitors the performance and objectives for the direct report
Boutique Operations & Administration
Supervises and is responsible
for the back office and administration of the boutique
Oversees the boutique expenses and ensures the execution and delivery in time of all boutique reports
Implements and monitors all brand and boutique policies, procedures and guidelines
Respects all group, Maison and boutique policies procedures and guidelines
Participates to the set up and breakdown to the boutique
Boutique Performance
Assist the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand & boutique targets
Lead the implementation and monitoring of the boutique action plans
Assist the Boutique Manager to optimize boutique quantitative and qualitative performance, notably through the breakdown of all boutique targets into monthly, daily and individual targets
Responsible for the store turnover and for achieving sales objectives
Ensures the development and strengthens the relationship with existing clients by encouraging appropriate actions and sales” follow-up” by the team
Assists the boutique manager to monitor the boutique KPIs
Client relationship & portfolio development
Act as an Ambassador of the Maison and supports the Boutique Manager to enlarge the boutique clients’ portfolio, grow loyalty and build direct contacts with new clienteles as well as VIPs
Master a strong knowledge of the boutique clienteles and assess local market opportunities assisting the Boutique Manager in the development of a proactive and effective client development strategy, implementing & monitoring relevant CRM programs and actions and their ROI,
Actively contributes to the organization & coordination of clients’ treatments and boutique events,
Follows up the quality of clients data registration
Ensures that the teams are consistently providing an exceptional client experience (client gifting) and maintaining the highest degree of courtesy and professionalism.
Ensures staff’s appearance: uniforms, personal presentation, language, attitude with clients.
Acts as a key contact in the boutique for transversal and digital projects
Boutique experience
Monitors the boutique welcoming & flows’ fluidity (waiting time, space organization, clients’ journeys...), and co-leads the Continuous Improvement process
Contributes to growing and enriching the in-boutique service offer, ensuring a highly professional & unique client treatment and experience excellency: boutique’s identity, in-store experiences, VM & services
Carefully monitors the Client Experience Barometer boutique performance, elaborate & implement the related action plans
What you will bring along:
5-7 years of experience in selling luxury items, ideally in the jewellery and/or watch industry plus relevant management experience.
Excellent communication skills in German and English
Strong leadership skills and a keen sense for our customers
Excellent analytical, organisational and interpersonal communication skills
Resilient team player with a confident, open and appropriate demeanour
Exact and precise working methods and ideally knowledge of SAP or a similar merchandise management programme
#Richemont #WeCraftTheFuture