Deputy Manager -Technical Services

Demonstrate suitable construction products for customers, proactive sampling, speedy complaint resolution, maintaining RCA & Product Application training for customers, maintain customer activity calendar.

Roles & Responsibilities :

• Product demonstration at new & existing customers leading to sales growth
• Conduct Laboratory testing relevant to customer requirement
• Record, analyze, certify and prepare summaries of findings and maintain records of the results.
• Troubleshoot to determine reasons for problems of complaints.
• Provide technical support to customers /contractors on site.
• Provide support to Sales team to conduct product sampling/ demonstration at site.
• Stay abreast of market trends as well as changes in market and competitive landscape and initiate necessary actions
• Capture & share periodic customer feedback on product performance
• Periodic Engage with Sika authorized applicator base
• Technical Product presentation at customer site/ office

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.