Deskside support

Job Description for Deskside Support in Adelaide.

Twice a week ( Mon & Thursday only )

Technical knowledge of IT solutions including but not limited to workstation, server and LAN
knowledge.
Providing IT support on client site
Windows OS
Windows Server/AD basic knowledge
Microsoft Office applications (O365)
Basic understanding of network devices (Cisco and HP)
Basic understanding of Network topology (TCP/IP, DNS, WINS)
Experience managing mobile devices
Experience managing printer support
Experience of working in an ITIL environment
Basic understanding of first level application support
Strong customer service mindset
Conduct support operations with global team and tools on a day-to-day basis
Willingness to travel, not more than 20% of working time
Excellent interpersonal and communication skills in verbal and written English.
Local language requirement based on service location: grade level C1

Primary Skill :
Good understanding of IT Service Management processes and practices
Demonstrates a positive and productive attitude
Manages to prioritize tasks and work under pressure
Inspires the trust of others
Follows organizations goals, values, policies, and procedures
Manages competing demands, frequent changes, and uses time effectively
Strong business understanding
Experience on preferably several of technological domains: Servers & Storage, Communication
Technology, and Managed Desktop Services
Problem solving capabilities

Secondary Skill :
Experience of working in projects
Experience of IT operations for Factory and Office environment

Certifications Completed: Advantage - ITIL V3 or V4

Products Used : Service Snow