Desktop Support Engineer
We are seeking a highly motivated and customer-focused Desktop Workplace Support Engineer to provide onsite and remote support for customer send point computing environments, including desktops, laptops, peripherals, and workplace technologies. The successful candidate will work closely with customers, technical teams, and the sales organization to deliver exceptional support services and provide technical expertise during solution design, demonstrations, and customer engagements to help drive business growth and close sales opportunities.
Required Qualifications
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline.
- Minimum 3 - 5 years of experience in desktop support, endpoint engineering, or workplace services.
- Mandarin language proficiency is required due to the need to communicate with Mandarin-speaking clients as part of the role.
Strong knowledge of:
- Microsoft Windows 10/11
- Microsoft 365 Suite
- Active Directory
- Azure Active Directory (Entra ID)
- Microsoft Intune
- Endpoint Manager
- SCCM/MECM
- VPN and networking fundamentals
Ability to work independently and manage multiple customer engagements
EA Number: 11C4879