Desktop Support Engineer-AUS
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Help end-users resolve issues with computer hardware or software. Respond to user inquiries, troubleshoot and diagnose problems and identify solutions with IT equipment and applications.Responsibilities
Client & Customer Management (Internal)Help manage internal clients by carrying out standard activities and providing support to others.
User Support
Provide hardware, software, and end-user support for unresolved queries in line with documented procedures and service level targets to support the business effectively.
Operational Compliance
Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Data Management
Support others by working on a variety of data management tasks.
Administration
Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
Work Planning
Organise own work schedule each day in line with changing priorities.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Education
Grade 12/ SAQA Accredited Equivalent (Essential); MCSA, A+, N+, ITIL Foundation certifications (Essential)Experience
2 - 3 years' experience in desktop support administration (Essential).